While we always seem to find time to rant about things that irk us, simple, good experiences, are often never shared. Today, I actually had 2 good experiences with a situation that I screwed up. 2 people went out of there way to help me, and they deserve a BIG OLD KUDOS!
On October 10th I ordered Zoe's "AWICE IN WONDERWAND!!!!" costumes from www.HalloweenCostumes.com. Simple and sweet without being princessified with glitter and tulle, I fell in love with this particular version of the popular costume for Zoe. Planning ahead (as I often try to do, but hardly ever really do) I ordered it in time to still get cheap shipping. Unfortunately, I ordered it quickly, not realizing the online payment system still had my old shipping address associated with it.
2.5 weeks later I tracked the package to see that it seemed to be stuck at the Encinitas Post Office, hoping for it to be forwarded to our new address, I waited, and waited.
Because something finally hit me over the head that it wasn't going to be arriving at my door without a little effort on my part, I called up the post office and explained my dilemma. The man who answered was very nice, not at all postal, and looked all over for my package, which in turn wasn't there. He apologized and told me it was probably headed back to the sender.
Post office employees usually get the shaft when it comes to accolades. But this postman was very sweet and helpful. So, KUDOS #1 goes to the Encinitas branch of the US Postal Service.
Step number two was to call HalloweenCostumes.com and see if the package had been returned yet. 'Tis their season, and thankfully their phones are staffed 24/7 at the moment. I was on hold less than a minute before an associate answered my call. I explained MY MESS UP to her, and while the package had not yet been received back to her location, instead of saying "Oh, well. Sucks for you." like I half thought she would, she said she would ship me out another costume ASAP, all I need to do was re-pay shipping.
DEAL. DONE and DONE.
So KUDOS to HalloweenCostumes.com for their very nice customer service. It's always a crap shoot when you order things online, and it's a great thing when you find a company that you can trust.
Oh, and it's not too late to order your costume from them either!